5-Star Fuel Delivery & HVAC Technical Service, 24/7/365

Sippin Energy Products employs the most talented service technicians and delivery personnel in the industry. We also have a group of dedicated managers and customer care agents who will make sure your experience with Sippin Energy is worth 5 stars.  This is the reason we are now the highest-rated (By Google) full-service energy company in Connecticut!

Need proof? Check out some recent comments below, or visit our Review Page HERE 

Also, in case you were wondering…We post ALL customer reviews, the good, the bad and the ugly.  If our products and services ever fall short of expectations, you will see our efforts to make it right for our customer.  

An oil tank fuel level monitor was not working correctly. I scheduled a service visit. They sent a text message with tech's ID and photo 30 minutes prior to arrival, arrived with in the stipulated window and reconfigured the device. They met and exceeded my expectations.
Response from the owner:James,

Thank you for taking the time to write this review. We are very fortunate to have gotten to a point where we amassed such an amazing team of talented technicians. There's nothing better for us than to hear that from our customers! We are very grateful that you have chosen Sippin Energy Products for your energy needs, and feel free to let us know any time we may be of service to you.

Warm regards,

Eric Sippin
Efficient and friendly
On the coldest day of the year, our boiler malfunctioned. Sippin had a technician on the scene in less than an hour to make repairs. Adam S. was very knowledgeable and provided plenty of information of what we could expect going forward with a future part needing to be ordered/repaired. We are very satisfied with the service we are receiving in our first year using Sippin Energy
Whenever there is any kind of issue, Sippin is always quick to respond and resolve it!
Response from the owner:Thank You, Roger! We will always be there quick when you need our services!
Best,
Eric Sippin
Brandon located the problem and fixed it ! personable, knowledgeable, professional
Timely arrival; professional and courteous; addressed the problem.
Chris was very courteous, professional and his work was neat, clean and thorough. Great job.
Luis quickly identified the problem and fixed it. A warm house is a happy house.
Service technician did a great job.
Daron and his coworker arrived shortly after my call to Sippin Energy Products. My propane furnace had shut down and the temperature was going down to 5° that evening.
They were very friendly and professional. They quickly diagnosed the issue and my heat was back on!
I have had nothing but positive experiences since I started using Sippin Energy Products 4 years ago for propane delivery and the installation of a 22K Generac generator. I would recommend this company to anyone!
Adam and his crew went above and beyond to replace our ancient oil boiler with a high efficiency propane unit. Tremendous experience.
Excellent service and extremely knowledgable. Friendly and very neat.
Quick efficient service! Got our system fixed in short order!
Came out to fix my heat super fast
Convenient and professional annual system tune up.
Jon K is absolutely fabulous. The very best technician ever. I have full confidence in Jon K!
Sippin is fortunate to have Jon K.
Response from the owner:Thanks for the complementary review, I will be sure to pass on your sentiments to Jon. We appreciate your support. Gary Sippin
Aaron was courteous and thorough.
Everyone at Sippin is kind, friendly and knowledgeable. We had an issue with delivery and the dispatch manager came out to ensure we did not run out of oil. We’ve needed technicians to come out after hours on weekends and have always been very happy with the results. Great company!
The Sippin Energy service on our heating system and hot water heater were prompt, efficient and courteous.
Response from the owner:Martin,

Thank you for rating our company. Our propane team is hard working! We are glad we got the job done safe and efficiently and to have you as our customer.

Warm regards,

Eric L. Sippin
Sipping is the best
Very efficient service from the time I called until completion. He was very informative and explained everything to address the problem.
Chris was great. He answered questions we had about our heating system and was quick and efficient with the annual service.
Technician was great, early and quick. I recommend these guys all the time
Austin was a pro, friendly and clean. Thank you.
Quick emergency service (no heat) outside temp @ 20! Quick, clean, professional. Thank you Brandon!
We have been with Sippin for over two years and we are very happy with their service! Always friendly and great services.
Replaced bad furnace condensate pump and drain lines.
Abrahim from Sippin Service was outstanding. He came out at 1:00 AM on a freezing night to fix a heating zone valve on my boiler, and I couldn’t be more grateful. He was extremely professional, knowledgeable, and worked very quickly. He diagnosed the issue right away and had the heat back on in no time. Truly excellent service, especially given the late hour and weather. Highly recommend Ibrahim and Sippin Service.
great service in replacing our hot water system.
sipping was prompt in quoting and then installing the new system.
brandon put in long hours to get us up and running.
Dan A was professional, came with in 1 hour and got things running smoothly. Very satisfied
Very friendly and very helpful!
Thank you!
Aaron was great - diagnosed the problem and took appropriate action
Response from the owner:Thank you Les!
The technician did a complete repair of HVAC system. He was professional, informative and cleaned the area completely after the service.
Service was same day for a refill and a service call after heat went out. Thanks, team! The oil was in the tank before I even got home from work.
Very pleased with the service Austin provided.
Came quickly and resolved issue. The technician was polite and attempted to resolve problem as soon as possible. The problem ended up being snow covering the pipes outside the house. From a training perspective, I would recommend for problems like mine after major snow storm, that is first thing checked and the service would have cost only $300. He did work on the furnace approximately 2 hours before we collectively figured out it was drawing moisture and snow was likely cause. But I was thrilled someone came so quickly.
Adam was excellent! he was able to identify my problem and coordinate a repair that got everything back online! Thanks!!
Sippin shut off our oil without telling us. Their technician thought there might be a leak in our tank but also thought it might have been overfilled. They shut off our service and didn't tell us that they did. We discovered ourselves the night before a big storm that they hadn't refilled our tank as promised 10 days prior. We were are on fumes at that point. This could have been handled in an orderly fashion, but their poor communication turned it into a serious problem. The Sippin driver topped it off by yelling at my wife. I would suggest you keep looking if you are considering Sippin. They apparently don't know how to communicate or be respectful. Fortunately one of their competitors was able to get a solution in place for us.

Eric - you failed us when you shut our fuel off ten days ago without telling us, you failed us when your team was yelling at my wife, you failed us when you told us yesterday a temporary tank couldn't be installed. Rural Fuels had a temporary tank in and running by 9 am this morning. You guys have serious issues to look at.
Response from the owner:Update: I did additional research, on this and found discovered, that we did drop the ball on adequate communication regarding the leaking tank and we should have acted sooner with alternative solutions. When our management staff arrived, they confirmed the leak, which rendered the tank too dangerous to deliver to. Unfortunately, this happened during the worst possible times in terms of weather and high call volumes. It is not typical of our level of service, and for this I am truly sorry. We would not have installed a temporary tank but rather re-piped the system to bypass the leaking tank.

Gary Sippin

Andy, sorry for any issues. we will conduct an internal investgation into what might of gone wrong here. we are committed to making things right.
~Eric Sippin
Service was completed professionally and efficiently.
Response from the owner:Thank you, Jon!
Adam S. Did a great job getting our heat back on. Always appreciate the guys who are out on heat calls at night in extremely cold weather with snow on the ground.
Erin was well informed and very helpful regarding future purchase oil contracts.
Response from the owner:Thank you, Douglas for your kind review.

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